At Florist Earls Court, we take pride in delivering only the freshest flowers to our valued customers within Earls Court and the surrounding areas. Our expert florists hand-select blooms daily to ensure every bouquet arrives vibrant, fragrant, and long-lasting. As a trusted local florist serving both households and businesses, we stand by the quality and freshness of every floral arrangement we create and deliver.
We understand how disappointing it can be to receive flowers that fall short of expectations. If your flowers arrive in a damaged or unsatisfactory condition, please get in touch with us as soon as possible after delivery. To help us resolve your issue swiftly, we may request a photograph of the damaged arrangement for our records. Our team is dedicated to ensuring that you receive the beautiful flowers you ordered and that every experience with us is as stress-free as possible.
Our floral arrangements are crafted with freshly sourced flowers designed to last. We guarantee optimal freshness for a minimum of five days from the date of delivery, provided that the care instructions supplied are followed. If your blooms fail to meet freshness expectations within this window, please contact us promptly so that we can make things right. Your satisfaction and peace of mind matter to us as your local Earls Court florist.
If you are unsatisfied for any reason related to the quality or freshness of your flowers, we are committed to correcting the situation. Depending on the circumstances of your case, you may be eligible for:
To request a refund or replacement, please reach out within 48 hours of your order's delivery. We will assess your case promptly and ensure a solution that restores your confidence in our service. Please retain your flowers and any original packaging until we have resolved your enquiry.
Your feedback is important to us, and we always strive to exceed your expectations. Should you have any concerns or complaints regarding your order or our service, please let us know immediately. Our dedicated customer care team will listen to your concerns respectfully and respond within a reasonable timeframe with a proposed resolution. All complaints are handled fairly, diligently, and confidentially. We appreciate the opportunity to address any issues and learn how we can improve.
Florist Earls Court is proud to be a trusted name among residents and businesses in the Earls Court area. As your nearby, community-focused florist, we are committed to delivering not just exceptional flowers but also honest, reliable customer service. Every order placed with us is an expression of trust, and we honour that by ensuring every bouquet and every interaction meets our high standards for quality and care.
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